Privacy Policy

Giganaut privacy policy dated 24/10/2023

Giganaut (the Services) are provided by Giganaut Limited, 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF ("we", "our" or ‘us’).

Agency means a recruitment agency providing permanent, temporary and contract recruitment services to clients using the Services ("User", "you" or "your") as set out by the Giganaut Master Subscription Agreement and bound by the Terms of Service and this Privacy Policy;

Agency Workers means private individuals who are sourced by Agencies and matched with the work requirements of their Agency Clients;

Agency Clients means the entities that Agencies directly contract with to provide their recruitment services;

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your information).

It also explains your rights in relation to your information and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your information is regulated by law, including under the UK General Data Protection Regulation (UK GDPR).

We are the controller of your information obtained via the app, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

If you are aged under 18 you must not use the app as it is not designed for you. We do not intend to collect the information of anyone under 18. If you are aware that any information of anyone under 18 has been shared with the Services, please let us know so that we can delete that data.

The app is distributed only on UK app stores and is solely intended for use by people in the UK.

This privacy policy is divided into the following sections:

What this policy applies to
Information we collect about you
Location services/data
How your information is collected
How and why we use your information
Marketing
Who we share your information with
How long your information will be kept
Your rights
Keeping your information secure
How to complain
Changes to this privacy policy
How to contact us

What this policy applies to

This privacy policy relates to your use of the Giganaut Services only, made available to you via our website (www.giganaut.com), our web application (portal.giganaut.com) and our mobile apps.

Information we collect about you

The information we collect about you depends on the particular activities carried out through the Services. We will collect and use the following information about you:

First name
Last name
Email address (also used as login username)
Phone number
IP address

If you do not provide the information we ask for we will be unable to provide the services to you.

How your information is collected

We collect information from you directly when you register with the Services or indirectly, such as your activity while using the Services.

How and why we use your information

Under data protection law, we can only use your information if we have a proper reason, eg:

where you have given consent
to comply with our legal and regulatory obligations
for the performance of a contract with you or to take steps at your request before entering into a contract, or
for our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).

The table below explains what we use your information for and why.

What we use your information for

Our reasons

Create and manage your account with us

For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you.

Providing services and/or the functionalities of the app to you

Depending on the circumstances:

to perform our contract with you or to take steps at your request before entering into a contract
for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you

Conducting checks to identify you and verify your identity or otherwise to help prevent and detect fraud against you or us

Depending on the circumstances:

to comply with our legal and regulatory obligations
in other cases, for our legitimate interests, ie to protect our business, interests and rights

To enforce legal rights or defend or undertake legal proceedings

Depending on the circumstances:

to comply with our legal and regulatory obligations
in other cases, for our legitimate interests, ie to protect our business, interests and rights

Communications with you not related to marketing, including about changes to our terms or policies or changes to the app or service or other important notices

Depending on the circumstances:

to comply with our legal and regulatory obligations
in other cases, for our legitimate interests, ie to provide the best service to you

Protect the security of systems and data used to Provide the app and its services

Depending on the circumstances:

to comply with our legal and regulatory obligations
in other cases, for our legitimate interests, ie to provide the best service to you

To comply with our legal and regulatory obligations

We may also use your information to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us

Operational reasons, such as improving efficiency, training and quality control or to provide support to you

For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you

Statistical analysis to help us understand our customer base

For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you

Updating and enhancing user records

Depending on the circumstances:

to perform our contract with you or to take steps at your request before entering into a contract
to comply with our legal and regulatory obligations
where neither of the above apply, for our legitimate interests, eg making sure that we can keep in touch with our customers about existing orders and new products

Disclosures and other activities necessary to comply with legal and regulatory obligations, eg to record and demonstrate evidence of your consent to our use of your information where relevant

To comply with our legal and regulatory obligations

Marketing our services to existing and former users

For our legitimate interests, ie to promote our business to existing and former customers

See ‘Marketing’ below for further information.

To share your information internally and with third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency.

In such cases, information will be anonymised where possible and only shared where necessary

Depending on the circumstances:

to comply with our legal and regulatory obligations
in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets

How and why we use your information—in more detail

More details about how we use your information and why are set out here:

Purpose

Processing operation and lawful basis relied on under the UK GDPR

Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices

Addressing and sending communications to you as required by data protection laws, ie: the UK GDPR or Data Protection Act 2018. Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b)) Information:

your name, address and contact information, including email address and telephone number and company details
your account details (username)

Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices. Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you. Information:

your name, address and contact information, including email address and telephone number and company details
your account details (username)

How and why we use your information - sharing

See ‘Who we share your information with’ for further information on the steps we will take to protect your information where we need to share it with others.

Marketing

We will use your information to send you updates (by email, text message, telephone or post) about our services including exclusive offers, promotions or new services.

We have a legitimate interest in using your information for marketing purposes (see above ‘How and why we use your information’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by:

contacting us at [email protected]
using the ‘unsubscribe’ link in emails

We will always treat your information with the utmost respect and never share it with other organisations outside Giganaut for marketing purposes.

For more information on your right to object at any time to your information being used for marketing purposes, see ‘Your rights’ below.

Who we share your information with

We routinely share your information with:

service providers (such as third party payment processors) we use to help us run our business or provide the services or functionalities in the app,

We only allow the companies referred to above to handle your information if we are satisfied they take appropriate measures to protect your information. We also impose contractual obligations on service providers to ensure they can only use your information to provide services to us and to you.

We or the third parties mentioned above occasionally also need to share your information with:

our external auditors, eg in relation to auditing of our accounts the recipient of the information will be bound by confidentiality obligations
our or their professional advisors (such as lawyers and other advisors)—the recipient of the information will be bound by confidentiality obligations
law enforcement agencies, courts or tribunals and regulatory bodies to comply with legal and regulatory obligations
other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your information will be bound by confidentiality obligations

Your rights

You generally have the following rights, which you can usually exercise free of charge:

Access to a copy of your information

The right to be provided with a copy of your information

Correction (also known as rectification)

The right to require us to correct any mistakes in your information

Erasure (also known as the right to be forgotten)

The right to require us to delete your information—in certain situations

Restriction of use

The right to require us to restrict use of your information in certain circumstances, eg if you contest the accuracy of the data

To object to use

The right to object:

at any time to your information being used for direct marketing (including profiling)
in certain other situations to our continued use of your information, eg where we use your information for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claim.

Not to be subject to decisions without human involvement

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

We do not make any such decisions based on data collected by the app

The right to withdraw consents

If you have provided us with a consent to use your information, you have a right to withdraw that consent easily at any time

You may withdraw consents by contacting us directly.

Withdrawing a consent will not affect the lawfulness of our use of your information in reliance on that consent before it was withdrawn

For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.

Keeping your information secure

We have appropriate security measures to prevent your information from being accidentally lost, or used or accessed unlawfully. We limit access to your information to those who have a genuine business need to access it. We continually test our systems and are ISO 27001 certified, which means we follow top industry standards for information security.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

Please contact us if you have any queries or concerns about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with the Information Commissioner.

The Information Commissioner can be contacted using the details at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.

Changes to this privacy policy

We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the mobile app and web portal or by other means, such as email.

How to contact us

You can contact us and/or our Data Protection Officer by post or email if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

Our contact details

Giganaut Limited

167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

[email protected]

To contact our Data Protection Officer directly

[email protected]

Giganaut Ltd. 5th Floor, 167-169 Great Portland Street London, W1W 5PF

Contact

[email protected]

Legal